Return & Refund Policy

At 【请替换：店铺名称】, your satisfaction is our priority. If your purchase does not fully meet your expectations, you may request a return based on the conditions outlined below.

Return Request Period

Please submit your return request within 14 days from the date your order is delivered.

Return Conditions

To qualify for a return, items must:

Be unused and in their original condition.
Include the original packaging and all accessories that were included.
Show no signs of damage caused by improper handling.
Be returned in a condition suitable for inspection.

Returns that do not meet these criteria may be rejected.

Items Not Eligible for Return

The following are generally not eligible for return:

Customized or personalized products.
Digital products and downloadable materials.
Gift cards.
Clearance or final sale items.
Products that have been used, modified, or damaged after delivery.

Refund Processing

Once we receive and inspect the returned item, we will notify you of your refund approval or rejection. If approved, refunds will be processed to your original payment method.

Please note that refund processing times vary depending on your payment provider and financial institution, typically taking 5-10 business days after approval.

Order Issues

If you receive an item that is damaged, defective, missing, or incorrect, please retain the product and all packaging materials until the issue is resolved.

Return Shipping Responsibility

Customers are responsible for the cost of return shipping unless the return is due to an error on our part during fulfillment or a confirmed defect in the product.

Processing & Shipping Times

Order processing typically takes 1-3 business days. Shipping time is usually between 7-12 business days, depending on your location and the shipping method selected.

Order Cancellation

If you wish to cancel an order, please do so within 24 hours of placing it. After this period, cancellation may not be possible as processing will have begun.